As a full-time marketer managing campaigns for clients and for our own business, I depend on numbers, statistics, analytics, and data to make decisions. Marketing data comes in from various sources. You’d use Google Analytics almost by default but you’d also bring in other tools like GoSquared, Snitcher, and Mouseflow.
You’d want to keep all this data you need in one place using tools like Cyfe.
In any case, all that data you’d accumulate is one thing. Watching what your visitors do on your website is something else altogether.
That’s what mouseflow is really good at. Mouseflow helps you go behind the scenes and see exactly what your users see.
We don’t realise this, but there are a lot of applications with a tool like Mouseflow for digital marketing.
At the outset,
- You know who visits your website and what they do while they are on the website.
- You’ll be able to see what they click on, how far they scroll, how engaged they are with your content, and more.
- If you setup funnels (even if it’s something simple like converting on your contact form), you’d like to how your funnels convert.
Hungry for more? Here’s how you can use Mouseflow to make better marketing decisions:
Redesign Your Website With Authority
When you use Mouseflow and actually go through your Mouseflow Recordings, you’ll notice links that don’t work and ads or pop ups seem to obstruct user experience.
Pages don’t load, forms that don’t work and content seems to be misplaced.
You aren’t looking at your website the way your visitors do. You’ll meet other design flaws that you’d never know existed.
Next time you ask a vendor or a developer to help develop a website for you (which we also can help with, sorry about the shameless plug), you’d know exactly what needs to be taken care of when you expect a website redesign.
Instead of anything vague like “I need a new website design” or ” I want a more professional looking website”, you say:
“Please see the instructions for new design. Pay special attention to my forms are convert only at 12%. Specific pages need specific design changes as noted in the document “
The Mouseflow Treatment: Optimize Your Website
Designing your website is not the end of the story; it’s only the beginning.
Apart from all the marketing itself, measure online user sentiment. Frustrated users can bleed off opportunity and you don’t want that, especially with 97% of visitors already leaving your website on their first visit.
Add Optimizely to the mix, along with Mouseflow, and you have insights — everyday, throughout the year, forever — to help you make changes to your website to help your website work like a sales machine.
Funnel analytics, website recordings, form analytics, geo heat maps, scroll analysis, and with the data from Optimizely experiments gives you real focus points to work on conversion optimisation.
Testing Your Landing Pages With Authority
Most marketers don’t even use landing pages. Those who do work with half the data needed to make effective data-driven decisions to improve the effectiveness of landing pages (and hence marketing campaigns).
Knowing how many people visited the landing page versus how many people converted on an offer isn’t the complete story.
Assume that a landing page converts at 30%. What happened to the other 70%? Why did those visitors leave? What did they do while they were on the page?
Setup separate funnel analytics for each of your landing pages. If you are a business, you know exactly what’s happening to every visitor you spent money to receive on your pages. As an agency, you provide value to each marketing dollar used up as client’s budget. As a marketer, you have strong reasons for everything you ever do.
Test your ad campaigns
The folks at Mouseflow wrote a blog post on how you can use Mouseflow to test your ad campaigns, so I won’t repeat that.
You sit there staring at stats like bounce rate, time on page, and even heat maps, wondering what could possibly be driving away all these hard bought clicks. The problem is these stats lack context and order and are blurred averages leading to blurred insights.
Sure you could A/B test landing pages based on your blurred view, or you could use Mouseflow to see exactly what it’s like to be a visitor.
With Mouseflow, you will be able to sit next to your visitors as they enter your site, engage with your landing page, and take the journey to being a paying customer.
Along the way they’ll stumble, not find what they need, look fruitlessly for help, click on things that don’t work, and quickly blow past reams of content you thought were super important. You’ll experience this with the visitor and be able to use these insights to improve what you do to turn more paid clicks into paying customers.
With every campaign you launch, you’d need all the help you can get to maximize your ad campaign spend, and this is exactly how you do it.
Facilitate Form Conversions With Mouseflow
For most websites, contact forms are a great conversion point. They can start a casual conversation, allow potential customers to know more about your services, or make direct requests for proposals through contact forms. Websites that have contact pages (and contact forms) ought to know what’s happening with their contact forms.
You might think: I have a form, and I get the messages often. I am good.
No, you aren’t. Just like we measure conversion rates off an ad or a landing page, we want to know how well your forms convert too.
Using Mouseflow, you can easily setup form analytics and measure your performance over time, as shown below.
You can also use this as a base for better performing contact forms through regular A/B testing.
Where are the funnels hiding?
If there’s a page on your website, you have the mouth of a sales funnel.
Funnels begin with a well-written about page with a button below the copy that says, “Hire Me”. Or maybe you have dedicated pages for your products or services and each of those pages are potential starting points for your funnels.
You already know that a few pages on your website are potential candidates for good starting points as the mouths of your sales funnels. But you don’t know everything. You might realize, from your analytics data, that a few pages or blog posts have been extremely popular. It’s just that you didn’t know.
With mouseflow, identify potential areas on your website and/or blog and you’d know if you are missing out on any action.
Do you use Mouseflow for your business? Tell us more about it.
Note: Mouseflow is giving 1000 credits away for new users. Grab a free account now.
While all that spam in Google analytics isn’t helping, we already suffer information overload. As entrepreneurs and marketers, we do need data, analytics, stats, and references to base our decisions on. We need to do what we can to point exact areas of improvement on our websites to help convert better.
Websites aren’t just code that looks nice on browsers. Websites should be sales machines.
Amanda Sibley of HubSpot writes out at least 19 rock solid reasons why you should use visual content in your marketing. She points out that 90% of the information transmitted to the brain is visual.
If numbers are so important for us, and if your decisions are backed by data, why not go visual with that too?
There’s a way to do that, and it’s called Mouseflow.
Get Live Recordings Of Your Visitor Sessions
Most analytics tools only give you the numbers. Mouseflow gives you entire sets of recordings that show you exactly what your visitors do when they visit.
On fetchprofits.com, the day I signed up for mouseflow, I realized:
17% of my traffic doesn’t go beyond the home page.
The usual starting point of every visit is my blog.
Know what you didn’t know before With Session Replays
Imagine a full day of marketing, hustling, blogging, social media, and more. Is there a chance that you’d be missing out something important that needs done on your site? With multiple browsers, a need for responsive design, page load speeds, and all that content, there are things you don’t know. Those unknowns are hurting your conversions.
I did a test on my supposedly non-responsive contact form ( now fixed). See the live recording here
What I knew about my own site
Pretty soon, I figured that the previous WordPress theme we purchased was clunky and loaded too slow. We all know what happens to slow loading websites. Although my site is configured with Cachefly, it didn’t seem to work.
So, we switched the theme.
Plus, right now, the contact form doesn’t work at all. We lost at least 16 users who did send us request for quotes but as you can guess, we didn’t receive those memos.
How it worked for a client
I work as a digital marketing lead and consultant for hostcats.com and when they signed up with mouseflow.com, we realized that 73% of their traffic comes from outside the country they operate in.
Hostcats.com has a “live chat” too. Their mobile responsive version was impossible to navigate with the live chat on. We got that rectified now.
Since hostcats.com is a web domain registrar and hosting provider, we could see what domains users were typing into the “domain search field”. Later, we could use this information to follow-up with those users with a personalized email (along with the exact domain name they typed – talk about extreme personalization).
Those are just a few examples, from 2-3 days of working with Mouseflow.
Bird’s Eye View of Engagement, time spent, clicks and Render
Log into Mouseflow (the new beta version) and you’ll see a snapshot of your pages, engagement patterns, average time spent on your site, clicks, render ratios, size of the page downloaded and more.
All that is before you dig in.
For example, I picked on my Contact Page, which had the worst performance (and it was supposed to be an important page).
Heat maps, scrolls, and movements
It’s not just the live recordings that’ll give you insights. You also get heat maps, scroll analysis, movements, and attention analysis.
Furthermore, you also get:
Attention and Geo-location analysis
Signup for a free mouseflow account. See what your visitors are doing now.
Without the right numbers and analytics tools, you are a sitting duck. You’d have no idea about the impact you are making with your marketing efforts. You have no clue about what marketing channels are working for you and what aren’t.
You have no way to justify marketing budget spend on a particular digital marketing channel when compared to another.
Plus, you’d have no numbers to justify conversions versus traffic. All of this isn’t even the beginning of the story. Not even the damned foreword, if you ask me.
You have customer analytics, digital marketing analytics, and predictive analytics. Within digital marketing analytics, you have content marketing analytics, email marketing analytics, social media analytics, and link analysis.
That’s just way too many numbers for you to sit on. As entrepreneurs, time is one thing you don’t have. Hence, you’d need web-based tools to help you sift through data, get the numbers you need, and make decisions based on those numbers.
Here are a few super analytics tools for business that you can consider using:
Google Analytics is the mother of all analytics tools, and it’s free (much like mother’s love). While it might seem like a no-brainer to use Google Analytics, most businesses oversee this little integration you’d need to do.
Google Analytics shows you the traffic inflow for any chosen period of time, real-time analytics, in-site analytics, visitor flow, referrals, bounce rates, time spent on each page of your site, and site load time (you do know you’d need a website that loads fast [http://ow.ly/LezHk ], don’t you?), and exactly where your visitors come from and where they exit at.
If you dig into Google Analytics a little more, you can even setup goals per page, UTM (urchin tracking modes) to pin point your exact sources of traffic and conversions, and a lot more.
Just because it’s free, don’t let that fool you.
As your business grows, the data that you’d need to consume to make better decisions also grows. Just to see where you are and where you want to be, that’s a lot of data coming in from everywhere.
A tool like SumAll can make it easier for you to organize all your social data and web data into focused, beautiful dashboards. You can have unlimited tracking (and pull in every important social/web metric you need). You can connect unlimited accounts, and invite unlimited collaborators.
But all that is not where the magic is. If you are a marketing intern, super marketer, marketing consultant, or even an agency, you now have a great way (light weight PDF reports that look smashing) to show (whoever concerned) how awesome your social and web marketing work has been.
It’s another thing that your data remains secure and that you can integrate with over 42 different services and counting.
Let’s say have you have a live PPC campaign and you’d love to see how your ads are performing. The best practice is for your ads to point to a landing page.
Traditional analytics will only show you metrics such as ad impressions, CTR, and ad rank. You’ll also get the numbers for the visits to your landing page and the conversion rate. However, what exactly is happening on your landing page, real-time?
Where are they clicking, or are they anywhere near that big CTA button at all? What do they do while they are on the site?
Right then, you’d need what we call as Real-time visual analytics. Lucky Orange is a tool that show you exactly who is on your web page, doing what, and where they came from. You’d be able to see what happens on your page visually.
How cool is that?
If conversions are everything for you, tracking them becomes as obvious as falling in love with yourself. Improvely helps you track your conversion.
If you are doing online marketing (as a business, affiliate marketer, or as an agency), you’d know that digital marketing makes you sweat all over the place. Links can be everywhere and it’s a little too much to come to terms with.
Improvely pinpoints you to the links that matter to you, where clicks and conversions are coming from, check out your visitor profiles, and enable email/audio notifications. You also have access to A/B testing to see what pages work for you.
With Improvely, you also have the option of tracking organic search traffic, social traffic, and zoom into locations, keyword, and device type.
Do you run events? Have you already created hashtags for Twitter that you use regularly to start focused chats? Do you frequently feel the need to monitor conversations around your brand?
You should consider KeyHole, it features a single page, single dashboard to report on all things your little hashtag, keyword, or URLs trigger.
You aren’t done yet. Use KeyHole’s 2nd level searches to make your searches more effective. Plus, you can be smart and find clients, influencers, bloggers, journalists, and everyone else you might need with those 2nd level searches.
For instance, if you were looking for clients, you could type in “looking for _______________ [whatever you provide] ” and find high quality, high-intent leads for your business.
So, you have an analytics tool with additional features to help monitor trends, influencers, keywords, and also get business?
Let’s forget numbers for a while and focus on what’s most important to you. Increase sales and boost conversions?
Mouseflow lets you record web sessions in the sense that you’d be able to see what happens on your web pages with live mouse tracking. You can spot trends boost conversions with instant heat maps. Use scroll maps to see where your visitors pay attention (or not), and quantify visitor behavior with in-page analytics.
What are your favorite tools?
Just when we think we have things going good, something better comes along if something nasty didn’t.
Google Analytics has been the staple stats feeder for a gazillion marketers and business owners over the years.
A fantastic – and free – tool it certainly is but it doesn’t do everything. In fact, there could even be a possibility that your data might be inaccurate as Russ Henneberry explains in his post for CrazyEgg.
That and the fact that Google Analytics might not be best game in town when you go looking for a little beyond the standard offering that it provides.
Often, you’d need case specific analytics or custom analytics and that’s something you’d find Google Analytics inadequate for.
Real Time Analytics
Actionable metrics are like oxygen for your decision-making. The decisions you make obviously have a direct impact on your business. At the time of reading this, what’s happening with your website? How does it fare?
Your use for real-time analytics differs for each type of business or use case. However, it’s a shame to not use live analytics for specific purposes such as real-time debugging, monitoring live campaigns, gaining real-time insights into user behavior on your web properties, understand how each marketing channel works, do A/B testing better, and much more.
Twiddly – a family-run vacation rental company — boosted revenue by 18.6%, increased their average order value by 11.9%, to see a resultant enhancement of 7.9% in their conversion rate.
Google Analytics already provides you with real-time analytics built right into your default dashboard. In addition, there are several tools such as:
New Relic Insights
Custom analytics dashboard
Not all businesses are created equal. Although there are tons of tools for every possible business use, none of those will mean anything by themselves. The tools you use should suit your company. Your custom dashboard puts up only those numbers that matter to your business, in the way you want them, and in real-time (well, almost).
Whether you handle multiple projects, businesses, or perhaps manage analytics and reporting for your clients, an aggregated analytics-reporting tool such as Cyfe plugs into almost every known source of traffic.
For web-based tools that don’t integrated with Cyfe yet, you can work with APIs or with a tool like Zapier to bridge that gap.
Social Media Analytics
With all that action happening on social media, you’d need a lot more than the analytics provided by each social network (now, they do).
On social, Conversion, Amplification, Applause, and economic value are the most important metrics you ought to be tracking, according to Avinash Kaushik.
Here are ways you’d be able to measure these:
Native Analytics from social media accounts: every social network today (at east the major ones such as Twitter, Facebook, LinkedIn, Google+, and Pinterest) have in-built social media analytics you could get basic insights from. These basic metrics fall straight in line with basic social media metrics your business ought to measure, according to the folks at SimplyMeasured.
TrueSocialMetrics: Built on Avinash’s best social media metrics to measure, TrueSocialMetrics is a tool that gives you a dashboard that shows economic value for all your social media accounts, trends, and also gather content analysis, audience analysis, competitive analysis, engagement rate, and more.
All of the above tools and metrics are great for your overall website/blog/ecommerce store performance, but what do you do when customers walk through the door?
You can’t possibly plant a cookie on every customer, can you?
That’s when In-store analytics can help. Using in-store hardware that connects with your business or your ecommerce store, you can glean data about conversions, mobile usage, credit card payments, instances of transactions, and even pull social data from customers’ social networks to get all sorts of data right there, at your POS terminal.
A few well-known POS systems with built-in analytics along with a couple of pure in-store analytics tools that can help are:
- Shopify’s POS: Have an ecommerce store but ended up with a client on the road who wants to book orders? Do you have an ecommerce store and a physical store? You’d need a payment processing system or a POS that helps you integrate your business on all fronts. Shopify already allows you to build, run, and manage an ecommerce store. Use its POS systems to set up mobile payments, anywhere POS, and allow transactions to happen anywhere.
- Square: You can track purchases, transactions, sales, and other payments through the Square register. Look out for sales trends, create sales reports, track orders for days, months, or years. Manage your refunds and other issues, prepare taxes, and draw out sales history when you need to.While these are the core features, Square Analytics allows you to get insights on your inventory, sales, orders, refunds, customers, and much more.
- BrickStream: We have all the tools for analytics that we need for websites and ecommerce stores, but we rarely have much going for actual physical places. BrickStream gives you a fantastic repertoire of tools and resources to manage everything from In-store analytics to traffic management. Count people, measure conversions, manage, manage queues, setup mobile-payment systems or POS, and conduct behavioral analysis.
- VendHQ: What if you don’t use any one specific product like Shopify or BigCommerce? What if you have a mix of eCommerce stores (various platforms) and physical stores? What if you were already using an old POS with existing barcodes, a set number of SKUs or products, and then want to use a mobile and/or web-based POS? VendHQ plays well with almost any type of business. Of course, it does come with its own suite of analytics relevant to your business: product centric sales reports, trends, sales history, sales targets, etc.
What do you to measure your data? How does your analytics dashboard look like?