eCommerce customer support

How to Automate eCommerce Support

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How to automate customer support

Would you like to save time and learn how to eCommerce support? Do you want to build systematic processes, rules, and faster ways to deliver delight (on top of products and services) to your customers? Last month, I just threw away a plane ticket (meaning I didn’t even bother showing up at the airport to … Read more

Customer Support For eCommerce: The Profit Center You (Still) Ignore

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Customer Support for eCommerce

Customer support for eCommerce is a profit centre you’re probably ignoring at the moment and it’s not surprising why. Here’s a quick question for you: Just how much do you think customer support — as a business function –collectively earned for eCommerce businesses?  The folks at Gorgias collected data from a whopping 8000 different brands. … Read more