eCommerce customer support Archives -

Customer Support For eCommerce: The Profit Center You (Still) Ignore

Customer Support for eCommerce

Customer support for eCommerce is a profit centre you’re probably ignoring at the moment and it’s not surprising why. Here’s a quick question for you: Just how much do you think customer support — as a business function –collectively earned for eCommerce businesses?  The folks at Gorgias collected data from a whopping 8000 different brands. … Read more